WHO YA GONNA CALL?
Greater Niles Village just got "greater" through the implementation of Direct Services. Currently 14 volunteers have been screened to provide direct individual services to Greater Niles Village members. That number is increasing as membership grows. Adding the Direct Services membership follows a pilot program to refine the system for requesting services and to collect data about offered services.
Direct Services for individual members or households works like this: The member requesting service phones or e-mails the GNV Call Manager about the type and time service is needed. The Call Manager then reviews a master list of services and volunteers, matching the help provider with the need, and contacting the appropriate group of volunteers. As soon as the assignment is filled, notification goes out to the volunteers and to the member who requested the service. The chain of communication requires that the volunteers who identified preferred areas of service check their devices--e-mail, phone, texts--regularly and often to facilitate seamless communication. The pilot project identified shopping and transportation as the two most popular service requests. We expect the types of service will expand as GNV membership grows and the number of volunteers increases.
In addition to the screened Service Providers, Greater Niles Village is establishing a list of Contractors to which Villagers have access. Currently there are seven screened Contractors in GNV's directory.
JOIN US
Greater Niles Village (GNV) is a 501(c)(3) non-profit, member-driven organization led by a Board of Directors. Villagers work together to provide social experiences and support services and to create new possibilities for what’s next as we age. There is no paid staff. Funding from membership supports all GNV activities. GNV membership (paid annually) includes Direct Services at $30 per month per individual or $40 per month per household OR Social (no direct services) $20 per month per individual. www.GreaterNilesVillage.org 510-936-0214 |